Privacy Policy

Our Commitment to Protecting Your Personal Information

Westgate Fire Services Ltd (“We”) values your privacy and is committed to protecting and respecting it. This Privacy Policy, in accordance with the General Data Protection Regulations (GDPR), outlines how we process and store any personal data collected from you or provided by you.

To ensure compliance with GDPR and other privacy regulations, we have appointed a Data Protection Officer who oversees privacy-related matters. If you have any questions or concerns about this policy or your personal data, please contact our Data Protection Officer using the contact details provided below.

What Data We Collect About You

We gather personal data, which refers to any information that can be used to identify an individual.

If you reach out to us, we will keep a record of the correspondence, which includes the company name, name, email, business address, telephone, and website address.

We may process the following types of personal data about you:

  • Identity Data: This may include your first and last name.
  • Contact Data: This may include your billing address, delivery address, email address, and telephone numbers.
  • Financial Data: This may include your bank account information.
  • Transaction Data: This may include information about payments made between us and other purchase details.
  • Technical Data: This may include your login data, internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, location, operating system and platform, and other technology on the devices you use to access our site.
  • Profile Data: This may include any username and password, as well as information about purchases and orders.
    Usage Data: This may include information about how you use our website and services.
  • Marketing and Communications Data: This may include your preferences regarding receiving marketing communications from us.

How We Use Your Personal Data

At Westgate Fire Services Ltd, we are committed to using your personal data only when legally permitted. We will only process your personal data in the following circumstances:

  1. Where we need to perform the contract between us.
  2. Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  3. Where we need to comply with a legal or regulatory obligation.

If you choose to opt out of receiving our marketing communications, please note that this will not apply to personal data provided to us as a result of a product or service purchase, or contractual obligations.

How Your Data is Stored

We store your client data on our database to fulfil our obligations arising from any contracts entered between you and us. Your data is securely stored electronically on our web servers and backed up remotely in the cloud. We also use security software and firewalls to protect our servers.

Data Security

At Westgate Fire Services Ltd, we take data security seriously. We limit access to your personal data to only those employees, agents, contractors and other third parties who need to know such data to perform their duties. These parties are bound by confidentiality agreements and instructed to process your personal data only on our behalf.

We guarantee that your data and any associated client data is never shared with any third-party outside of Westgate Fire Services Ltd without your explicit consent or a legal obligation to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

By law, we must keep basic information about our customers, including Contact, Identity, Financial and Transaction Data, for six years after they cease to be our customers for tax purposes. After this period, your personal data will be securely deleted from our systems. We securely shred any paper records when they are no longer required.

Disclosure of Your Personal Data

Westgate Fire Services Ltd may disclose information about you to the extent required by law in connection with any legal proceedings, to establish, exercise, or defend our legal rights.

We may have to share your personal data with the following parties in order to carry out the normal running of our business:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Marketing Communications

We may use your personal data to contact you about services that may be of interest to you. If you want to opt out of receiving marketing emails from us, you can do so at any time by emailing us at Info@westgatefireservices.co.uk with the subject line “REMOVE MY EMAIL” or by unsubscribing from any email communications you receive from us.

Information About Visiting This Website

When you visit our website, we may collect information about your computer and your visit, including your IP address, location, browser type, referral source, length of visit, and number of page views. We use this information to administer the website and improve its usability.

Cookies

We use cookies on our website to make it work more efficiently and to provide information to us about how visitors use our site. Cookies are small text files that are stored on your computer when you visit certain websites. You can learn more about how to control cookies at https://www.aboutcookies.org. Note that some website features may not work properly if you disable cookies.

Google Analytics

We use Google Analytics to track website usage and improve our website’s performance. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Links to Other Websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of these websites. Please be aware of this when you click on any external links from our website.

Policy Amendments

This privacy policy may be updated from time to time, and the latest version will be posted on our website. Please check this page periodically to stay informed of any changes. We may also send you an email notification of significant updates to this policy.

Contact Information

You have the right to access, correct, or delete any personal information we have collected from you. If you notice any inaccuracies or changes to your personal information, please let us know by sending an email to Info@westgatefireservices.co.uk.

If you have any questions or concerns regarding our privacy policy or the information we hold about you, please contact our Data Controller by sending an email to Info@westgatefireservices.co.uk or by mailing us at the following address:

Westgate Fire Services Ltd
Unit 2 Poplar Park, Pride Pkwy, Sleaford, Lincolnshire, NG34 8GJ

Phone: +44 1529 414595
Email: Info@westgatefireservices.co.uk

License No: 0957890
VAT No: 214 4027 52

Contact Us

If you have any questions or concerns regarding our Privacy Policy, or if you would like to exercise your rights to access, modify, or delete your personal information, please contact us at Info@westgatefireservices.co.uk. We are always available to address any questions or concerns you may have.

Please note that by using our website, products, and services, you agree to the terms of this Privacy Policy. If you do not agree to these terms, please do not access our website, products, or services.